Directv second receiver not working

Posted on 06.06.2018 by Shelton
Main Receiver constantly making noise. I have tried connecting again from the main receiver but it doesn't connect-says inactive. We have had no help with the situation and are really just fed up. It just says no signal, the receiver will turn on but gets extremely hot to the touch.
Mom is to the point of canceling her direct because no one will help her and she hasn't had tv in either room for almost a month. Do you have a customer issue as well. It was workin for a second but when i clicked it off it wouldnt go back ugh. Recordings not showing up in all rooms. My mother has direct tv, recently her receiver in her living room and second bedroom went out. I actually received an email stating that the problem was within the receivers and that they have been reset. Please clean any dust and remove obstructions between your remote and your equipment.
Have tried reset receiver several times online --- any ideas. Directv Remote is not working with the receiver. Have done every trouble shooting step. I have an issue with DirecTV too. We can help you get DirecTV's attention and get better help faster.